01202 961678

Privacy Statement

This page allows you to access information about how LettingsBU (BU Residential Services) will process your personal data which we collect from you as a user or potential user of our services, a visitor to our website or a guarantor for a property let through us.

Click the category below which applies to you for more information about how LettingsBU and look after your personal data in providing our services, whether this is collected electronically through this website or in another format.

The notice below gives information about the processing of your data through our website, by LettingsBU and by our website provider:

Privacy Notice for processing of personal data through the LettingsBU website

We respect your privacy. Any information you provide on this website is confidential. This website www.lettingsbu.com complies with the General Data Protection Regulation (GDPR) (EU) 2016/679) when dealing with all data received from visitors to this website.

For the purpose of the General Data Protection Regulation (GDPR) (EU) 2016/679 the Data Controller of data processed through this website is: Bournemouth University.

The website is provided by Estates IT Ltd as a data processor for Bournemouth University/LettingsBU.


This Policy applies only to your use of this website, which may contain links to other websites. Neither LettingsBU nor Estates IT Ltd have any control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them. For full information on how and why LettingsBU will process your personal data for the purposes of providing its services to you, not just processing through the website, please return to https://www.lettingsbu.com/privacy and click on Student, Landlord or Guarantor as appropriate.

About this website

The purpose of this website is to provide property related marketing information and other services as undertaken by LettingsBU.

Information we collect and process about individuals

This website only stores data that is necessary and relevant to the services provided by LettingsBU. Any processing of your data is only done to provide or perform the services you have requested.

We collect and process personal information from individuals:

  • Who are authorised to log in to their personal account on this website.
  • Who register on this website to receive information or services from us (including individuals who agree to receive future marketing communications).

The information collected includes your name, telephone number and email address together with other personal information that you may provide at the time of registration

Why we collect your personal data

We need to collect some personal data from you so that we can provide you with the services you have requested by registering on this website. We will not collect any personal data that we do not need to provide these services to you.

What we do with your personal data

For full information on how and why LettingsBU will process your personal data for the purposes of providing its services to you, not just processing through the website, please return to https://www.lettingsbu.com/privacy and click on Student, Landlord or Guarantor as appropriate. This includes information on the legal basis for processing your personal data, about when we will share your information with third parties, on your rights as a data subject and on how you can ask us to stop contacting you.

When you give LettingsBU your personal information through this website, we take steps to ensure that your information is treated securely. Whilst we strive to protect your personal information, LettingsBU cannot guarantee the security of any information you transmit to us across the internet and you do so at your own risk. The safety and security of your information also depends on you. Where you have a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Where your data is stored

The data that we collect from you via this website is stored on servers which are hosted in a secure location in England UK. We do not store or process individuals' data outside of the European Economic Area ("EEA").

How long we will keep your personal data

LettingsBU retain any personal information you have provided through this website for as long as is needed to provide you with an appropriate level of service, or until you request that it is deleted. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory reasons.

Submitting registration information

The site registration forms require you to supply contact information: your name, telephone number, and email address. We will then send you relevant communications in response to your registration to enable us to deliver the services you have requested. If you register on this website, we will keep a record of that correspondence. This website also includes Contact Us forms where you specify your preferred method of contact. This information may later be used for delivery of our services, depending upon further information that you provide in that form or subsequently.

Cookie Policy

A cookie is a small string of text that a website can send to your browser to store user information for the purposes of distinguishing your browser from a previous visitor by saving and remembering any preferences or passwords that may have been set while browsing that site. Currently this site uses (Google Analytics) cookies. You are free to refuse cookies from this website but this may prevent you accessing some parts of this site. Cookies do not store or pass any personal data from this website.

What information is automatically collected when you visit this site

When you browse on this site your e-mail address is not automatically collected but our server may automatically gather and store the following information about your visit:

  1. Your IP address.
  2. The type of browser and operating system used to access our site.
  3. The pages you visit.
  4. The date and time of your visit.

We analyse our website logs to constantly improve the value of the materials available on this website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals who browse the site. We use your IP address to help diagnose problems with our server, and to administer our website. An IP address only provides information about who your Internet service provider is. It cannot be used to personally identify you.

Estates IT™ Ltd role

Estates IT™ Ltd have developed this website, and are a Data Processor for LettingsBU. Estates IT™ Ltd do not collect information other than for the improvement of this website. If your enquiries about the privacy statement have not been satisfied through the above contact information you can further contact Estates IT™ Ltd, suppliers of PCHomes Estate Agents Software, for assistance.

Data sharing, resale or disclosure of information

Estates IT™ Ltd does not share, sell, rent, loan, trade, or lease any personal information collected at this site. Information is passed through this website and given to LettingsBU. The email address of LettingsBU, who receive your personal information, is shown at the top of the registration form confirmation page.

Changes to this Privacy Policy

We may make changes to this policy from time to time. If we do, we will post the changes on this page. We recommend that you check this policy regularly. If the changes are significant, we may also inform registered users of these changes by email.

Contacting us about this website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact:

Bournemouth University Letting Service, Melbury House, 1-3 Oxford Road, Bournemouth, Dorset, BH8 8ES
Email: lettingsBU@bournemouth.ac.uk
Telephone: 01202 961678